Senior Support Analyst

Senior Support Analyst - Server side
Location - Gloucester
Salary - 22,000 - 25,000
Shifts between hours of 7am - 7pm
Term - 6 Month FTC (with potential to go permanent)

Senior Support Analyst required for our client a fast moving, energetic technology company based in Gloucester.

The successful Senior Support Analyst will be responsible for: providing a 2nd line support as well as Server Support function within the business; technical point of contact for the client base and to manage tickets through to resolution; provide a focus on the companies virtualised environment; able to troubleshoot new situations without supervision; help define and maintain team procedures; maintain a good working knowledge of network infrastructure and associated technologies; provide training and assistance to colleagues in other teams; liaise with 3rd party suppliers and vendors; liaise with internal engineering teams.

Essential skills include: Experience in a technical customer facing role supporting server environments; IT qualification and / or educated to degree level ; ability to troubleshoot complex issues; ITIL experience highly desired; must have full driving licence.

Technical skills required: Windows server configuration and administration; IIS administration; internet protocols - SMTP, DNS, FTP, HTTP, HTTPS; VMWare ; Enterprise backup / monitoring technologies; Exchange Server; Windows Server 2008/2010 ; Juniper Firewall range; Cisco Networking equipment; TCP/IP Routing protocols; VPN, IPSEC and SSL technologies; product infrastructure.

For more information please apply ASAP.

We experience very high response rates to our vacancy advertisements. We do not however feel this is any excuse for not acknowledging your application and as part of our total candidate care initiative we will always endeavour to do so. If you have not heard from us 4 working days from the date of your application please contact us for an explanation.

Enjoy Recruitment Group acts as an employment agency and as an employment business as defined by the Employment Agencies and Employment Business Regulations 2003. Enjoy Recruitment Group is an equal opportunities employer and offers a free and confidential service to candidates.
Enjoy Recruitment Group is acting as an Employment Business in relation to this vacancy.

Job Type : Contract/Interim

Location : Gloucester, Cheltenham, Stroud, Cirencester, Tewkesbury

Salary : 22k - 25k pa

Date Advertised : 08 Oct 2012

Sorry, this position is no longer available.

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