Customer Service Team Leader
Arco is one of the UK's leading suppliers of branded and own-brand work wear and work-place safety products, operating through 40 retail sales channels across the UK, a strong e-commerce platform, a well-established head office and a state of the art National Distribution Centre, both based in Hull, East Yorkshire. Employing 1500 people and with a turnover of c.£230m, Arco enjoys a long history and is committed to investing in its future.
As Customer Service Team Leader within our sales office, reporting to the Customer Services Manager, you'll monitor your team's performance on a daily basis, providing strong leadership, motivation and direction whilst allocating duties and responsibilities. It is vital that every customer process and communication is dealt with promptly and accurately; that'll involve:
* Monitoring the customer service KPIs of your team
* owning customer issues
* helping with complex quotes and regionally managed accounts
* implementing sales promotions for your team.
We want people with a proven track record of combining outstanding customer service with managing and motivating a team. You'll have a clear ability to handle complex customer problems and solve them creatively and efficiently, along with a good grasp of our market and customers - or the ability to get up to speed very quickly.
A real team player able to build cohesion and a sense of belonging, with strong commercial awareness and an understanding of its impact on the business, you'll also:
* encourage creativity in others
* show drive and initiative
* encourage a culture of open communication
Arco is committed to investing in the future of the business and we recognise that people are at the heart of everything we do. We encourage a strong people culture which rewards personal effort, as well as offering the freedom to develop.
Please forward a full CV and covering letter by clicking the confidential APPLY button below and completing the short application procedure.
Job Type : Permanent
Location : Avonmouth, Bristol, Gloucester, Cheltenham, Swindon, Clevedon, Weston-Super-Mare, Bath, Chippenham, Chepstow, Caldicot
Salary : From £21,500 DOE
Date Advertised : 06 Mar 2013
Sorry, this position is no longer available.
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