Desktop Support / Helpdesk Support

Helpdesk Support / Desktop Support

The UK's leading software house in the automotive industry requires a Desktop / Infrastructure Engineer to join their internal support team.

Skills required:
×Experience of liaising with clients and external system users
×Experience of supporting clients by telephone and email
×Good phone manner
×MS Office - Excel/Word/Access, Internet explorer
×Experience supporting networks and the associated hardware (routers etc.)

The successful candidate will be one of the main points of contact for existing clients, managing the resolution of problems either from calls escalated by the 1st line team or from beginning to end, facilitating a smooth handover to the infrastructure or development team if required. You will need to liaise proactively with clients to build rapport and develop and maintain positive relationships. It will be your responsibility to uphold the high level of customer service.

The Desktop Support Analyst will typically deal with up to 50 calls per day during busy periods therefore it is essential that the successful candidate is able to prioritise issues customer issues in an organised fashion.

GBP18,000 - GBP20,000
Gloucestershire, Cam, Dursley Stroud, Gloucester, Cheltenham, Chipping Sodbury, Quedgeley, Cirencester, Bristol, Chippenham

Key words; desktop support, desktop engineer, 2nd line support, 1st line support, second line support, first line support, infrastructure engineer, network engineer, windows, xp, windows 7, SQL, networking, active directory, infrastructure support, SQL server, network support, LAN, WAN, windows server 2003, windows server 2008, R2, Cam, Dursley Stroud, Gloucester, Cheltenham, Chipping Sodbury, Quedgeley, Cirencester, Bristol, Chippenham

Job Type : Permanent

Location : Dursley, Cam, Dursley Stroud, Gloucester, Cheltenham, Chipping Sodbury, Quedgeley, Cirencester, Bristol, Chippenham

Salary : £18k - £20k pa

Date Advertised : 03 Dec 2013


Sorry, this position is no longer available.

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